Customers support is an extremely important part of maintaining ongoing client relationships . For this reason, DELAVEST Group have worked hard to increase our customers satisfaction levels. Many people work behind the scenes of the company to support our customers and increase satisfaction of every single client.
To reduce operating costs for all parties and increase information flow we developed the following solutions  to achieve the required tasks.
INFORMATION SUPPORT
DELAVEST LTD.with the help and key support from different publishing companiesi consulting organizations, institutions, engineering companies, freelance engineers and governmental organizations has implemented a huge database library consisting of thousands of electronic and printed documents which are accessible 24 hours / day and available without charge to our customers under different support programs.
The database includes information from different engineering fields like construction, materials, corrosion , EuroCode database , norms , project management and a lot more.
ONLINE PROJECT COLLABORATION
DELAVEST LTD. OnLine Project Collaboration software enables distributed project teams to collaborate in a unified work environment. We offer a unified Project Collaboration solution that combine the three key elements of project management - task scheduling: team collaboration, and monitoring. We host the collaboration software on our dedicated servers offering speed and security. Project participants have a dedicated space for each project. Managers can modify project schedules, manage resources, and track efforts during project life. Our project collaboration software can work as stand alone or parallel to existing software used by our clients.
PROJECT WEB SITE
For each project DELAVEST LTD. implements an integrated web site for tracking project activities and information. We understand that working far away from customers head office needs a special way of communication. So in addition to Project Collaboration we set up a second dedicated server to provide :a real on site monitoring by remote controlled web cameras . a daily updated project portfolio with photos . a web weather station useful for projects implemented in harsh environments and finally a VPN security layer in order to protect our servers with customers data from not authorized access. To implement some of the above services a high speed ADSL line must be available on site.
COMMUNICATION SERVERS
DELAVEST LTD. in order to provide 24 hours /day communication with our clients and reduce costs , developed a portable data / voice system loaded with specialized electronic equipment and software. This system is installed in every project site or in the near region where ADSL lines are available and provide first grade services to our clients. This service host all communications systems available including VOIP to PSTN , VOIP to GSM , VOIP to VOIP and reverse direction. Also in some specific areas we provide DID numbers to reduce even more the total communication costs. In areas with no available networks we can use satellite communication equipment after agreement with the client.